Shipping Policy

All orders will be dispatched within 5 days.

We currently only offer shipping within the UK, we are however working to expand throughout Europe so we can cater for our European customers as soon as possible.

Standard UK shipping £9

Europ shipping £15

Returns Policy

Due to the nature of our business and the vintage/preloved items we sell, all sales are final and we are unable to accept returns.

We therefore ask when shopping with us, to carefully consider all purchases and to ensure you are happy with and confident with your purchase before heading to the checkout. We are on hand to help you with all Enquiries, if you have any questions or require details/pictures of an item before placing an order please email us at contact@maison44.com.

On the rare occasion an item may arrive faulty due to transit, please email us so we can review this for you.

Privacy Policy – Maison 44

1. Who We Are

Maison 44 Ltd (company number 16017342) ('we', 'us', 'our') is committed to respecting your privacy and protecting your personal data.

This Privacy Policy outlines how we collect, use, and protect the information you provide when you use our website, maison44.com.

If you have any questions about how we handle your data, please contact us at: contact@maison44.com

2. Information We Collect

We may collect and process the following types of personal data:
- Name, email address, telephone number, and postal address
- Payment and transaction details (processed securely via third-party providers)
- Login and account details if you create an account
- Items you browse, add to wishlist or cart
- IP address, browser type, and device data
- Data collected via cookies (e.g., site usage, preferences)

3. How We Use Your Data

We use your data for the following purposes:
- To fulfil and manage orders
- To respond to enquiries and provide customer service
- To manage and improve our website and user experience
- To send service communications such as order confirmations
- To send marketing communications (only if you opt in)
- To comply with legal obligations
- To detect and prevent fraud

4. Cookies and Tracking

Our website uses cookies to collect data and improve your experience. This includes essential functionality, analytics, and preference settings.

You can disable cookies through your browser settings, but this may affect website functionality.

5. Sharing Your Data

We do not sell or rent your data. Your personal information is only shared with:
- Trusted service providers who help us deliver our services (e.g., couriers, payment processors)
- Regulatory or legal authorities when required by law
All third-party providers are required to handle your data securely and in compliance with applicable laws.

6. Your Rights

You have the right to:
- Access the data we hold about you
- Correct any inaccurate or incomplete data
- Request the deletion of your data (subject to legal exceptions)
- Withdraw consent at any time
- Object to the use of your data
- File a complaint with the Information Commissioner’s Office (ICO)

7. Data Security

We implement appropriate technical and organisational measures to secure your data against unauthorised access, loss, or misuse.

This includes encryption, secure hosting, and internal access controls.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.

Once data is no longer needed, it will be securely deleted or anonymised.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any updates will be posted on this page, and where appropriate, notified to you by email.

10. Contact

Maison 44 Ltd
Company Number: 16017342
Website: www.maison44.com
Email: contact@maison44.com